Salesforce.com delivers value from the cloud

Salesforce.com should get a lot of credit for proving what can be done with the cloud model for a business application.  They are one of the most notable supplier of CRM (Customer Relationship Management)  and realized early on the potential that a SaaS (Software as a Service) offering has in building a global following.
Some of the keys to their success are: 

1. Simplicity of use
2. Try before you buy
3. Training modules on-line
4. Pricing the is affordable
5. Service, service, service
6. Integration with many apps
7. Distribution through local reps.
8. Comprehensive product
9. Suite of ad on products

Not a simple formula, but one that makes you stand out and rise to the top.